Last Updated: 12 August 2026
These Terms & Conditions govern your use of the LogicLabs Solutions Ltd website and our technical support and related services.
By accessing our website or using our services, you agree to comply with these terms.
1. About LogicLabs
LogicLabs Solutions Ltd
24 Reddings Lane, Tyseley
Birmingham, West Midlands
B11 3HB, United Kingdom
Company Registration Number: 16109618.
LogicLabs provides technical support and related services, including printer support, printer installation and configuration, printer driver assistance, software and application support, antivirus support, and general technical assistance.
2. Use of Our Website
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for fraudulent purposes
- Attempt to gain unauthorised access to our systems
- Introduce malicious software or harmful code
- Interfere with website functionality
- Misuse our services
- Submit false or misleading information
3. Our Services
The exact services available may vary depending on the customer’s requirements and the technical issue involved.
Technical support may include troubleshooting, configuration, installation assistance, software support, printer assistance, security-related support, and other agreed services.
We will make reasonable efforts to provide services professionally and within the agreed scope.
5. Customer Responsibilities
You agree to:
- Provide accurate information about your technical issue
- Provide reasonable access required to perform an agreed service
- Follow reasonable instructions provided by our support team
- Maintain backups of important data
- Ensure that you have the legal right to access and modify the device or software concerned
You must not request assistance for accessing systems, accounts, or devices that you are not authorised to access.
6. Software and Third-Party Products
Where support relates to third-party software, antivirus products, operating systems, printers, or other products, those products remain subject to their respective manufacturer’s terms and licences.
LogicLabs is an independent reseller and service provider provider unless expressly stated otherwise.
Nothing on this website should be interpreted as establishing an affiliation, endorsement, partnership, or official manufacturer relationship unless explicitly stated.
7. Fees and Payments
Where a service requires payment, the applicable price will be communicated before the service is provided or otherwise made available at the point of purchase.
You are responsible for providing accurate payment information.
Additional work outside the agreed scope may be subject to additional charges, which will be communicated where reasonably practicable before the additional work is undertaken.
8. Cancellation and Refunds
Cancellation and refund rights are subject to our Refund & Cancellation Policy and applicable UK consumer law.
Nothing in these terms is intended to remove or restrict any statutory rights that cannot legally be excluded.
9. Service Limitations
Technical problems can sometimes be caused by hardware failure, third-party software, internet connectivity, operating-system limitations, malware, configuration issues, or other factors outside our reasonable control.
We will use reasonable efforts to diagnose and resolve supported issues but cannot guarantee that every technical problem can be completely resolved.
10. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, branding, logos, layout, and other materials, belongs to LogicLabs Solutions Ltd or its respective licensors.
You may not reproduce, modify, distribute, or commercially exploit our content without appropriate permission.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the content, availability, security, or policies of third-party websites.
12. Limitation of Liability
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Subject to applicable law, LogicLabs will not be responsible for indirect or consequential losses arising from the use of our website or services.
Customers remain responsible for maintaining backups of important data and information.
13. Changes to Services
We may modify, suspend, or discontinue parts of our website or services where reasonably necessary.
We may also update these Terms & Conditions from time to time.
14. Governing Law
These Terms & Conditions are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that may apply to you.
15. Contact
LogicLabs Solutions Ltd
24 Reddings Lane, Tyseley
Birmingham, West Midlands
B11 3HB
United Kingdom
Telephone: +1 866 381 3335
Company Registration Number: 16109618
