Last Updated: 12 August 2026
This Refund & Cancellation Policy explains how cancellations and refunds are handled by LogicLabs Solutions Ltd.
Nothing in this policy affects any consumer rights that cannot legally be excluded under UK law.
1. Cancellation Before Service Begins
If you purchase a service and contact us before the service has started, we will consider your cancellation request in accordance with applicable consumer law and the circumstances of your order.
Where a refund is approved, it will normally be returned using the original payment method where reasonably possible.
2. Services Already Started
If you request that a service begins before the end of any applicable cancellation period, you may have certain rights under UK consumer law concerning services that have already been performed.
Where you expressly request immediate service, you may be responsible for the proportion of the service already supplied, where permitted by law.
3. Duplicate Payments
If you believe that you have been charged more than once for the same service, contact us as soon as possible.
We will investigate the transaction and, where a duplicate payment is confirmed, arrange an appropriate correction.
4. Refund Requests
To request a refund or cancellation, contact us with:
- Your name
- Contact details
- Order or transaction information, if applicable
- Date of purchase
- Description of the service
- Reason for your request
We may request additional information reasonably necessary to verify the transaction.
5. Refund Processing
Where a refund is approved, we will normally process it using the original payment method.
The time it takes for the funds to appear in your account may depend on your bank or payment provider.
6. Third-Party Products
Where a purchase relates to a third-party product, licence, subscription, or service, additional manufacturer or supplier terms may apply.
Any refund rights will remain subject to applicable consumer law and the specific terms applicable to the purchase.
7. Statutory Rights
Nothing in this policy affects your statutory rights under applicable UK consumer-protection legislation.
8. Contact Us
LogicLabs Solutions Ltd
24 Reddings Lane, Tyseley
Birmingham, West Midlands
B11 3HB
United Kingdom
Telephone: +1 866 381 3335
Company Registration Number: 16109618
