LogicLabs Solutions Ltd (“LogicLabs”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our technical support services.
1. Who We Are
LogicLabs Solutions Ltd
24 Reddings Lane, Tyseley
Birmingham, West Midlands
B11 3HB, United Kingdom
Company Registration Number: 16109618
Website: logiclabssolutions.uk
2. Information We May Collect
Depending on how you interact with us, we may collect:
- Name
- Email address
- Telephone number
- Billing or service-related information
- Information you provide through our contact forms
- Details about your support request
- Device, operating system, software, printer, or technical information necessary to provide support
- Website usage information such as IP address, browser type, device information, and pages visited
- Information provided when communicating with our support team
We only request information that is reasonably necessary for providing our services, responding to enquiries, processing transactions, maintaining records, or operating our website.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries and support requests
- Provide printer, software, antivirus, and technical support
- Process and manage orders or payments where applicable
- Communicate with you about your service
- Improve our website and services
- Maintain business and customer records
- Prevent fraud, misuse, and security incidents
- Comply with applicable legal and regulatory requirements
We do not use personal information for purposes that are incompatible with the purpose for which it was collected.
5. Payments
Where payments are accepted online, payment information may be processed by third-party payment providers.
We do not intentionally store complete payment-card numbers on our own systems unless explicitly stated otherwise.
Payment providers may process your information according to their own privacy policies and terms.
6. Cookies
Our website may use cookies and similar technologies to operate essential website functions, understand website usage, improve performance, and, where applicable, support analytics or advertising.
Please see our Cookie Policy for further information.
7. Sharing Information
We may share information with trusted service providers where reasonably necessary to operate our business, such as:
- Website hosting providers
- Payment processors
- Email and communication providers
- Analytics providers
- IT and security service providers
- Professional advisers
- Legal or regulatory authorities where required by law
We do not sell personal information to third parties.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, dispute-resolution, and business-record requirements.
The exact retention period may vary depending on the type of information and the reason it was collected.
10. Your Privacy Rights
Depending on applicable UK data-protection law, you may have rights including:
- Accessing personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of information in certain circumstances
- Restricting certain processing
- Objecting to certain processing
- Requesting data portability where applicable
- Withdrawing consent where processing is based on consent
To exercise a relevant right, contact us using the details below.
11. Children’s Privacy
Our services are not specifically directed at children. We do not knowingly collect personal information from children without appropriate lawful authority or consent where required.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.
The updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
For privacy-related questions or requests, contact:
LogicLabs Solutions Ltd
24 Reddings Lane, Tyseley
Birmingham, West Midlands
B11 3HB
United Kingdom
Telephone: +1 866 381 3335
Company Registration Number: 16109618
